Refund Policy

This policy covers payments you make to Agentech for Agentech Assistant: monthly and yearly plans and top-ups. Every new account starts with a free trial, so you can try the Service before you pay anything.

• A double charge, or any other billing error on our side.
• A payment that never activated the plan you paid for.
• A yearly plan cancelled within 14 days of the payment, when fewer than 200 replies have been used.

• A monthly plan once its month has started.
• A yearly plan after its first 14 days, including when you delete your account.
• Top-ups.
• An account closed for abuse under the Terms of Use.
• A change of mind. The free trial is there so you can decide before paying.
• Meta's fees. You pay Meta directly for WhatsApp messages, so those charges are between you and Meta.

Campaign messages that fail to send cost nothing with us, so they are not a refund case; any charge Meta makes for them is Meta's.

Email admin@agentech.tech or call +20 106 376 6376 with your payment reference and the email you log in with.

• We answer within 5 business days.
• An approved refund goes back the way you paid, within 30 days.