Getting help inside the dashboard
Every screen of your dashboard has a chat bubble in the bottom-right corner. That is Agentech Assistant — the same assistant you give your own customers, this time answering questions about Agentech itself. It has read these help guides, so it can walk you through connecting WhatsApp, what a template status means, or why a campaign row was refused, without you leaving the screen you are on.
Write to it in whatever language you prefer. It replies in the language you write in.
Who does what
| Who | What they do |
|---|---|
| You | Ask in your own words. Say which screen you are on if it helps — "my template says Paused". |
| The assistant | Answers from our help guides, right in the bubble. It never changes anything in your account. |
| Agentech (people) | Anything the guides can't answer, and anything that has to be done on our side — a plan, a payment, an unblock. Email us. |
Opening it
- Press the bubble in the bottom-right corner. On a phone the chat fills the screen.
- Type your question and send.
- Press the × in the corner of the chat to close it. Your conversation is still there when you open it again on the same device and browser.
What it can and can't do
It can explain any step, status, error message or limit described in our guides, and tell you which screen to go to.
It can't see inside your account. It does not know your numbers, your documents, your templates or your invoices, and it cannot connect a channel, approve a template, change your plan or add credit for you. When something needs one of those, it says so and points you to us.
"The bubble isn't there"
On a phone, the bubble is hidden on the Inbox on purpose. That screen puts Send in the same bottom-right corner, and a bubble sitting on the button you are reaching for mid-conversation is worse than a bubble one screen away. It is there on every other screen, and on the Inbox on a computer.
It also steps aside while a window is open on top of the page — a confirmation, a form, anything with Cancel at the bottom — so it never covers those buttons. Close the window and the bubble is back.
Otherwise, if the bubble never appears, it is usually the browser: an ad blocker or a strict privacy extension can stop it loading, and a very old browser can't run it at all.
Fix: reload the page. If it is still missing, allow cdn.assistant.agentech.tech and
api.assistant.agentech.tech in your blocker, or open the dashboard in an up-to-date Chrome,
Edge, Safari or Firefox. If you would rather not, email us instead — nothing here is only
available through the bubble.
"It doesn't know the answer"
The assistant answers from what is written in our guides. A question about your own account (what did my last campaign cost, why was this number refused) or about something we haven't documented yet will get an honest "I don't know" rather than a guess.
Fix: email us. It is not a dead end, and telling us what you asked is how that answer gets written into the guides for everyone.
When to email us
Email admin@agentech.tech — or open Support → Contact us in the dashboard, which writes to the same place — when:
- You need something changed on your account: a plan, a payment, credit, an unblock.
- The assistant said it doesn't know, or gave an answer that doesn't match what you see.
- Something looks wrong with your data — a message that never arrived, a number that shows the wrong status.
Include your workspace name and, if it is about one thing, when it happened. We reply by email.